Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since the delivery of your item, we may not be able to offer a refund or exchange.
To be eligible for a return/refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You must have contacted us, raising the issue within the 30 day window and your item must be returned to Maybeline's Creation and More in a saleable condition within 14 days of contact. To reduce the chances of the product getting damaged in transit, we suggest returning the product in its original packaging. For hygiene reasons products such as Bottles, Cups, Undergarments must be unused and in their original packaging when being returned.
To start a return, you can contact us at maybelinescreations@gmail.com.
Refund process
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days.
You can always contact us for any return question at maybelinescreations@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.